Frequently Asked Questions
Everything you need to know about Spark Paws gear and services.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure the most comfortable fit. If your pet is between sizes, we suggest sizing up.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in original, unworn condition with tags attached. Please note that return shipping costs may apply depending on your location.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the domestic region. International shipping times vary by destination but generally range from 7 to 21 business days.
Are your products machine washable?
Most of our hoodies and soft goods are machine washable on a cold, gentle cycle. We recommend air drying to maintain the integrity of the fabric and prints. Always check the care label on the specific item.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on the weight of your order and the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.